Cancellation Policy

At Holisticalm, I understand that unanticipated events occur in everyone’s life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider cancelling an appointment.

In my commitment to provide a unique and outstanding treatment experience to all of my clients and out of consideration for therapists’ time, I have adopted the following policies:


Please be aware that appointments cancelled within a 24 hour notice period or if you do not turn up for your appointment – this will incur the full charge of the treatment.

Late cancellations and ‘no-shows’ disrupt the conscientious and prompt service I aspire to provide to all, I am very busy and there will always have been someone who could have been fitted in to missed appointment slots, which is why, as a courtesy to other guests and to staff, these charges exist.

If you are taken ill or there is an emergency, I am reasonable, please let me know in the first available instance (i.e; first thing in the morning) and I will waive our fees. Thank you.

Thank you for your understanding and co-operation.

Sexual misconduct

Sexual misconduct is forbidden. Client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session and client will be liable for full payment of the scheduled appointment.

These policies were adopted to ensure that the therapists time, the massage studio and its efforts be respected, as well as your scheduled service be a stress-free and relaxing experience.